Video Calls through Eko can be a great way to share work with other users while letting you see and hear each other, for when messages or a voice call won’t be enough. However, there are still some certain limitations to Video Calls that you should keep in mind when using the feature.
- Video Calls are limited by Snooze and Work Hours features, just like other features of Eko. If a user you are attempting to contact has snooze turned on, or is outside of their set work hours, they won’t be able to receive any voice or video calls.
- The total amount of users that can be on a Video Call at a given time is currently 5, so any groups larger than that will not have the video call button available.
- For audio output on Eko web/desktop, voice calls will always use the default microphone, webcam, and speaker outputs that you have indicated on your computers’ settings. To switch between headphones or the built-in inputs/outputs, you will have to access the settings on your computer.
- Because a Video Call will need to share your webcam in real time, it requires a strong, stable internet connection to work properly (3G, 4G, LTE, Wi-Fi). This should be kept in mind if a user is traveling or at a work site with poor reception, as this may result in a dropped call, stuttering or frozen images, and other quality issues.