Reporting Limitations

Within the Eko Reporting section of the Admin Panel, especially within the Data Export area, we have worked to include as many reporting features and types as possible for our Admin Users. However, there are currently some minor limitations on what data can be pulled or filtered using the Data Export functions, which we are working to improve. Some of these features are set to be included in later Eko updates, or are being considered for elsewhere on the roadmap.  

The ones we have identified are as follows: 

• Reports can only be pulled by each specific feature type, and feature types cannot be combined and pulled for more specific and diverse data information. (Ex: Users cannot be combined with Commendations to see which users give or receive the most or least commendations in a period. Data from the Commendations report would have to be manually processed to find this information.) 

• Access to the Reporting area can be controlled using the Permissions settings. However, access to Reporting can only be given or restricted, and cannot be narrowed down by certain data or report types. Some past reports may also be restricted based on other permissions of the given user. 

• Certain features do not currently have any reporting functions associated with them yet - such as Cards, Portal, LIbrary or the Discover areas.

Note: For any questions about future updates to the Reporting features, or to request any features for future updates, you can contact your dedicated Customer Success Manager at Eko, or reach out to the Support Team at [e-mail] for more information.