Push notifications in Eko require an active internet (data) connection. This means, to receive them regularly, your iOS device must have a consistent connection to either a broadband network (3G, 4G, or LTE), or a WiFi network. Many enterprise WiFi networks may also impose restrictions, or proxy servers, that can interfere with your device's connection to the Internet.
Below are the most common solutions we have found to ensure proper receiving of Eko push notifications on iOS. Notifications will have to be enabled from both the iOS device, and the Eko app itself, for you to receive them.
How to Allow App Notifications on an iOS Phone
When you start up the Eko iOS app for the first time, and after every installation of a newer version, your device will ask for permission to send you notifications from Eko. You will need to accept this request if you wish for the Eko app to send any push notifications.
If you did not accept the request, you can fix this at any time by following the steps below:
- Navigate to the Settings area on your device, and tap Notifications from the list.
- Scroll down the next list and tap the Eko App when you find it there.
- The ‘Allow Notifications’ slider allows you to enable or disable notifications. Make sure it is set to on.
How to Allow Notifications from Within the Eko App
- From the Eko home page, tap the ‘Notifications’ icon in the upper-left. (It should look like a series of sliders.)
- Tap the chat group which you choose to adjust notifications for.
- Select the notification frequency of your choosing. You can select ‘On’, ‘Off’, or ‘New Topics Only’, which only notifies you when new topics are created in the group.
Note: You may not receive notifications if Snooze is turned on, or if you are currently outside of the Work Hours you have set in the Notifications area. For more information on managing those settings, you can find more info in our help articles for Snooze and for Work Hours.