Create and Manage Broadcast Groups

Administrators can create and manage broadcast groups in the Admin Panel. For example, companies can have an all company broadcast group (consisting of all your users) to share company updates, but also create any other broadcast groups, based on departments ("All Sales managers"), hierarchy ("Top managers"), or location ("Hong Kong office"). Having different broadcast groups gives the flexibility to share the right information with the right people, instantly reaching to all the necessary people from the company. Administrators can view which users have or have not read messages with read receipts. To create and manage a broadcast group, follow these steps.

Create a New Broadcast Group 

1. Open your Admin Panel.
2. Click on Broadcasts on the left hand side under the Broadcasting section.
3. Click on + Create new group.
4. Type the group name.
5. Add users or Directory groups

Note: You can check the box "Broadcast to everyone", so all current users will be added to this broadcast group. All the new users will also be added to this group in the future. 

       6.   Add.

You have now created a new broadcast group!

Manage a Broadcast Group 

1. Open your Admin Panel.
2. Click on Broadcasts on the left hand side under the Broadcasting section.
3. Click on the Group Name you would like to manage.
4. See all broadcasts sent to this group.
5. Remove broadcasts by selecting the broadcast and clicking Remove selected broadcasts.
6. View users in the broadcast group by ordering by name or last online.
7. Add users by selecting individually or mass upload a CSV file. 

Note: When you add new users to any existing broadcast group, they will be able to see all the previous broadcasts. 

8. Remove users by selecting the user and clicking Remove.

View Read Receipts for Broadcast Groups 

1. Open your Admin Panel.
2. Click on Broadcasts on the left hand side under the Broadcasting section.
3. Click on the Group Name you would like to view read receipts on.
4. Under Broadcast List, click on a message to see who has viewed it.
5. You will see the list of users that have read the broadcast message.
6. Click on Unread to see who has not read the broadcast message.
7. Export a report to CSV to see a full report on who has read or not read the message.