Why can’t I install the application?

• If the ‘Recent Downloads’ link shows any kind of error message, there may have been a network interruption while downloading. Check to ensure your connection is stable before trying again.

•  On iOS and Mac, you may need to ‘trust’ the application before you can open it. To do this on iOS:
  1. Launch Settings from your Home Screen.
  2. Tap on General.
  3. Depending on your iOS version, tap on either Profiles, Profiles & Device Management or Device Management.
  4. Tap the name of the distributor under the Enterprise App section (in this case, Eko Corporation).
  5. Tap to Trust Eko.
  6. Tap to Confirm

• On Mac:
  1. Select ‘System Preferences from the dock.
  2. Navigate to the Security & Privacy section.
  3. Below the Gatekeeper options in the "General" tab, you'll see the app that was blocked from opening. To trust it, select "Open Anyway".

• On Android, you must accept the permissions dialog before using the app. To do this:
  1. On your device, open the main Settings app .
  2. Tap Apps or Application Manager (depending on your device, this may look different).
  3. Tap Permissions or App permissions. If you can't find App permissions, you may need to tap an App or Privacy and safety App permissions.
  4. Tap a permission.
  5. Turn permissions on or off.

• On Android, you may also have to allow access to ‘Unknown Sources’ if you downloaded Eko directly from your browser. To do this on Android 5.0 (Lollipop):
  1. Launch Settings from your Home Screen.
  2. Tap on Security from the list.
  3. Make sure the ‘Unknown Sources’ switch is flipped On.

• To do this on Android 6.0 (Marshmallow):
  1. Launch Settings from your Home Screen.
  2. Tap on the Lock Screen and Security option.
  3. Make sure the ‘Unknown Sources’ switch is flipped On.

• To do this on Android 7.0 (Nougat):
  1. Launch Settings from your Home Screen.
  2. Tap on the Lock Screen and Security option.
  3. Make sure the ‘Unknown Sources’ switch is flipped On.

• To do this on Android 8.0 (Oreo):
  1. Launch Settings from your Home Screen.
  2. Tap on the Apps & Notifications option.
  3. Tap on Special access from the next list.
  4. Tap the Install unknown apps option.
  5. Choose the app you will be using to download/install the ‘unknown app’, likely your browser.
  6. Make sure the ‘Allow from this source’ switch is flipped On.

• To do this on Android 9.0 (Pie):
  1. Launch Settings from your Home Screen.
  2. Tap on the Apps option.
  3. Tap on the ‘three dots’ drop-down in the upper right. From the list, tap on Special access.
  4. Tap the Install unknown apps option.
  5. Choose the app you will be using to download/install the ‘unknown app’, likely your browser.
  6. Make sure the ‘Allow from this source’ switch is flipped On.

• If you have a previous version of the app installed and are having trouble updating it, try deleting the old version of the app before downloading and installing the newest version.