- If the ‘Recent Downloads’ link shows any kind of error message, there may have been a network interruption while downloading. Check to ensure your connection is stable before trying again.
- On iOS and Mac, you may need to ‘trust’ the application before you can open it. To do this on iOS:
- Launch Settings from your Home Screen.
- Tap on General.
- Depending on your iOS version, tap on either Profiles, Profiles & Device Management or Device Management.
- Tap the name of the distributor under the Enterprise App section (in this case, Eko Corporation).
- Tap to Trust Eko.
- Tap to Confirm
- On Mac:
- Select ‘System Preferences from the dock.
- Navigate to the Security & Privacy section.
- Below the Gatekeeper options in the "General" tab, you'll see the app that was blocked from opening. To trust it, select "Open Anyway".
- On Android, you must accept the permissions dialog before using the app. To do this:
- On your device, open the main Settings app .
- Tap Apps or Application Manager (depending on your device, this may look different).
- Tap Permissions or App permissions. If you can't find App permissions, you may need to tap an App or Privacy and safety App permissions.
- Tap a permission.
- Turn permissions on or off.
- On Android, you may also have to allow access to ‘Unknown Sources’ if you downloaded Eko directly from your browser. To do this on Android 5.0 (Lollipop):
- Launch Settings from your Home Screen.
- Tap on Security from the list.
- Make sure the ‘Unknown Sources’ switch is flipped On.
- To do this on Android 6.0 (Marshmallow):
- Launch Settings from your Home Screen.
- Tap on the Lock Screen and Security option.
- Make sure the ‘Unknown Sources’ switch is flipped On.
- To do this on Android 7.0 (Nougat):
- Launch Settings from your Home Screen.
- Tap on the Lock Screen and Security option.
- Make sure the ‘Unknown Sources’ switch is flipped On.
- To do this on Android 8.0 (Oreo):
- Launch Settings from your Home Screen.
- Tap on the Apps & Notifications option.
- Tap on Special access from the next list.
- Tap the Install unknown apps option.
- Choose the app you will be using to download/install the ‘unknown app’, likely your browser.
- Make sure the ‘Allow from this source’ switch is flipped On.
- To do this on Android 9.0 (Pie):
- Launch Settings from your Home Screen.
- Tap on the Apps option.
- Tap on the ‘three dots’ drop-down in the upper right. From the list, tap on Special access.
- Tap the Install unknown apps option.
- Choose the app you will be using to download/install the ‘unknown app’, likely your browser.
- Make sure the ‘Allow from this source’ switch is flipped On.
- If you have a previous version of the app installed and are having trouble updating it, try deleting the old version of the app before downloading and installing the newest version.
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