Push notifications require an active Internet (data) connection. Your device must have a connection to a broadband (3G, 4G, or LTE) network, or a WiFi network. Many enterprise WiFi networks impose restrictions or proxy servers that can interfere with your device's connection to the Internet.
If you are experiencing delayed notifications on Android 6.0 and newer, it may be due to Doze mode. You can turn off Doze for PagerDuty by going to Settings → Battery → Battery Optimization → All Apps → Eko / Your App Icon (Depend on your company) and selecting Don’t Optimize.
Not receiving notification on certain manufacturer devices
On certain manufacturers’ Android devices, when you close Eko application, it forcibly shuts down the app and prevents you from receiving notifications. To learn how to set up your notifications settings for each device, please see the information provided below
- You can’t receive notifications normally if the option to force quit an app when you close it is turned on.
- Device Settings > Battery > Close App When Screen is Locked>Eko / Your App Icon (Depend on your company) > Disable (Steps may vary depending on the OS version)
- Please enable “Auto Start” to prevent app from getting forcibly shut down.
- ASUS Mobile Manager > Auto-start Manager > Eko / Your App Icon (Depend on your company) > Allow
- Description available on ASUS homepage
- Allow Background Application to not force quit the app.
- One Plus
- Device Settings > Apps > Settings (Settings icon) > App Auto-launch > Allow Eko / Your App Icon (Depend on your company)