Broadcast messages — one-way messages, targeting all your users, or specific groups of them. Broadcasts are meant to inform users about something and are not permitting users to answer.
Administrators can manage broadcast groups in the Admin Panel. For example, you can have an all company broadcast group (consisting of all your users) to share company updates, but also create any other broadcast groups, e.g. based on departments ("All Sales managers"), hierarchy ("Top managers"), or location ("Hong Kong office"). Having different broadcast groups gives you the flexibility to share the right information with the right people, instantly reaching to all the necessary people from your company.
In the Broadcasts section, you can see a list of all the broadcast groups you have (with their name, number of members and messages sent, and when was the last time a broadcast was sent to this group)
To create a new broadcast group:
1) Click on the ‘+ New Broadcast Group’ button.
2) Enter the group name
3) Add users
! You can check the box "Broadcast to everyone", so all current users will be added to this broadcast group. What is more, all the new users will also be added to this group in the future. With this option, you can create a company-wide broadcast group without having to manage its members.
4) Click "Save"
To manage a broadcast group:
1) Click on its name
2) From here you can see all the broadcasts sent to this group, and send new ones.
3) You can also see all the members of this group, add and remove them. To add new members you can
a - search and select them individually
b - mass-upload users with a CSV file, consisting of all the e-mails of the users you'd like to add to this group
4) You can also remove the whole group — for that click on the red link "Delete" on the top right
! Please note, that when you add new users to any existing broadcast group, they will be able to see all the previous broadcasts
To send a broadcast:
1) Click on the "Create a new broadcast" button
2) Type the text of the announcement.
Optional: add a sticker, or attach a file to your broadcast
3) Select a group you'd like to target
4) Click "Send"
You can also send a broadcast from the app! See this article to learn how